Provide daily and long-term operations, maintenance and management of the clients LANs and workstations. Responsibilities include but are not limited to:
- Protecting the operation of the network system.
- Install and configure new LAN servers and workstations.
- Troubleshoot and replace hardware that fails in a timely fashion.
- Provide basic LAN management and troubleshooting.
- Perform and manage regular backups for LAN server and user workstation file systems, help users recover lost or deleted files.
- Test backups on a regular basis.
- Maintain network and file security, accounting and management.
- Administer User accounts (add, change, configure), e-mail address lists and printer names.
- Maintain server operating system updates.
- Install new and upgraded application and utility software, like word processing, spreadsheets, client/server software and e-mail. Test for compatibilities issues before deploying to entire network.
- Protect Network from Viruses and Hacking.
- Setup, Maintain and Monitor VPN connections.
- Provide or coordinate user support, training, and help.
- Providing easy-to-use on-screen menus so that inexperienced users have easy direct access to applications.
- Suggesting new applications that help users get their jobs done more efficiently and effectively.
- Maintain security.
- Create new mailbox and configure the default e-mail address for new user accounts.
- Backup mail and public folder databases.
- Keep Virus and Spam Filters up to date and monitor logs to detect threats.
- Modify and add e-mail distribution list.
- Set a mailbox quote and monitor.
- Monitor message tracking.
- Help users to work with Outlook and Outlook Web Access (OWA).
- Researching for all departments on new technologies purchases.
- Getting involved in planning for network capacity, technology and capabilities. This means everything from evaluating new products to deciding on new network alternatives.